Last updated: November 2024
1. Introduction
Floppydata FZCO ("we," "our," or "us") operates the Intergram service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
We are committed to protecting your privacy and ensuring the security of your personal information. This policy describes our practices regarding data collection and use.
2. Company Information
Intergram is operated by Floppydata FZCO, a company registered in the United Arab Emirates. For privacy-related inquiries, please contact us at [email protected].
3. Information We Do NOT Collect
We are committed to your privacy. We do NOT store or collect:
- Message content from your Telegram or Intercom conversations
- Media files (images, videos, documents) transmitted through the Service
- Personal information from your customers or contacts
- Any data that passes through our integration
All messages and data are processed in real-time and passed directly between Telegram and Intercom without being stored on our servers.
4. Information We Collect
We collect only the minimal information necessary to provide and improve our Service:
- Account Information: Email address, name, and account preferences when you register
- Authentication Data: OAuth tokens and API credentials required to connect Telegram and Intercom (stored securely and encrypted)
- Usage Data: Service usage statistics, error logs, and performance metrics (anonymized)
- Payment Information: Processed through secure third-party payment processors; we do not store full credit card details
5. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process your subscription and manage your account
- Send you service-related communications
- Respond to your inquiries and provide customer support
- Monitor and analyze usage patterns to improve the Service
- Detect, prevent, and address technical issues
6. Data Security
We implement appropriate technical and organizational security measures to protect your information:
- All data transmissions are encrypted using industry-standard SSL/TLS protocols
- Authentication tokens and API credentials are stored in encrypted format
- Access to your data is restricted to authorized personnel only
- We regularly review and update our security practices
7. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our Service (payment processors, hosting providers) under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users
8. Your Rights
You have the right to:
- Access and review your personal information
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt-out of marketing communications
- Export your data in a portable format
To exercise these rights, please contact us at [email protected].
9. Data Retention
We retain your account information for as long as your account is active or as needed to provide the Service. When you cancel your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.
10. Third-Party Services
Our Service integrates with Telegram and Intercom. Your use of these services is subject to their respective privacy policies. We encourage you to review:
- Telegram Privacy Policy
- Intercom Privacy Policy
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Children's Privacy
Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Company: Floppydata FZCO